Frequently Asked Questions
Everything you need to know about purchasing Midmark medical equipment
Are the Midmark products sold on your site genuine?
Yes, we are an authorized distributor of Midmark products. Every piece of equipment is 100% authentic, brand new, and comes directly from the manufacturer with full warranty coverage.
What are the shipping options for heavy medical equipment?
We offer specialized freight shipping for large items like exam chairs and workstations. This includes white-glove delivery options where the equipment is brought inside your facility and uncrated.
Do you offer financing or leasing for large orders?
Yes, we provide flexible financing and leasing options to help medical practices manage their cash flow while upgrading to high-quality Midmark equipment.
What is your return policy for medical furniture?
Unopened and unused items can be returned within 30 days of delivery, subject to a restocking fee. Please note that custom-upholstered Midmark chairs are non-returnable.
How do I handle a warranty claim for my Midmark equipment?
If you experience a technical issue, contact our support team with your serial number. We will coordinate with Midmark's service department to facilitate repairs or part replacements under the manufacturer's warranty.
Is assembly and installation included in the purchase price?
Standard shipping includes curbside delivery. However, professional installation and calibration services can be added to your order for an additional fee at checkout.